Registration: You are required to create an account in order to purchase from our Site.
Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.
If an introductory discount applied on the 12 month subscription means your first month or months, are free is a trial month. It also means you have a minimum of another 3 payments due on your commitment term before you can cancel.
Subscription Renewal: By signing up to a Waggi PetFinder smart ID tag subscription you understand and agree that you will be automatically billed after your current subscription of 12 months expires. You understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date.
Cancellation: You may cancel your subscription by logging into your account on the Waggi website at any time. This does not initiate any kind of refund if you fail to cancel before the renewal date.
Your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing subscription period, you will be charged for the remainder of that subscription period.
By Waggi Connected Pets stating you can cancel anytime this directly refers to the renewal and not your commitment term.
Waggi PetFinder smart ID tag is a subscription service, by signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company do not accept responsibility to cancel your account on your behalf. Cancellations must be completed before the next renewal date. Your subscription will renew on the same date of the month that you signed up after your commitment period ends. For E.G. You sign up for 12 months on the 5th of February your membership will automatically renew on February 6th, 12 months later.
If you cancel at any time within the subscription period you will not be refunded
You must cancel your subscription 24 hours before the renewal date. IF YOU DO NOT CANCEL PRIOR TO THE RENEWAL DATE OF A 12 MONTH PERIOD, YOU WILL BE CHARGED FOR THE FOLLOWING YEAR AND YOU CONTINUE HAVING ACCESS TO OUR SERVICE. All cancellation requests received after the renewal date of a 12 month period will apply to the following 12 month period
Billing & Payments: You will charged one year in advance and in full.If you have committed to a subscription, you will automatically be charged one year in advance the following year. Unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.
Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A),and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.
Shipping: Our listed prices include shipping fees and VAT unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms.
Loss of Goods: Our ‘Picking & Shipping’ delivery company is responsible for the delivery of all goods ordered. Please track your order online with the tracking number provided and follow up with them regarding delays or failure of delivery. All of this information will be sent to you by email once you have subscribed.
Return / Refund Policy: All sales and subscriptions made on our Site are considered final. The Company has a no-returns, no-exchange and no refunds policy, by subscribing you agree to these terms. Please refer to our FAQ page, or you can contact customer service using firstname.lastname@example.org. We do not offer any kind of refunds. This is due to the fact that we have to plan stock out in Advance. It would be the customer’s responsibility to cancel the subscription when they want.
Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at anytime.
Pricing/Errors: Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at sign up is not considered an error liable for refund.
Order Acceptance/Confirmation: We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.
Warranty: You are responsible for deciding if the products you receive are suitable for your dog/pet (including allergies, choking, and all other hazards). You agree that the sole solution for any damage arising from using our products will be credited towards your next subscription as decided by Waggi Connected Pets. We will not offer any compensation under any circumstance.