Return Policy 2018-10-25T01:06:04+00:00

We’re sure you will be completely satisfied with your order. However, we understand that sometimes things just don’t work out. If you would like to make a return or refund, all of the information you need is just a click away!

At Waggi connected Pets, we want our customers to be completely satisfied with their purchase made from

We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds and returns and your legal rights and remedies.

We also recommend you immediately inspect any goods that we are delivered to you

If you have any questions about this policy, please contact our Customer Service Team.
This returns policy only applies when you make a purchase online from our website.

If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days and you should return it to us, preferably to the original store of purchase.

If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, it can be refund you in full by the original payment method, or offer you an exchange, or offer you a credit to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made.

Refunds will be refused for items returned without an original receipt.

The retailer reserves the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

We do not offer refunds or exchanges on sale items these are sold-as-seen items.

If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.

This policy does not affect your legal rights

Subject to the terms set out below, you have the right to cancel your order and return the goods, provided that:

(a)  It is before and up to 14 days starting from the day after the goods are received by you.

(b)  The goods are in perfect condition.

(c)  The packaging remains in an ‘as new’ state.

Prior to returning the goods, please contact our Online Team at who will guide you through our returns procedures.

(a)  You will be responsible for the cost to return the goods to us.

(b)  A full refund of the value of the goods will be made upon our receipt of the returned goods

(c)  Goods cannot be returned unless they are unopened and in their original packaging

This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.

Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Prior to returning the goods by post or courier, please contact our Customer Service Team who will guide you through our hassle free returns procedure.

Please follow the simple steps below to return the goods to us.

Step 1
Attach a returns label to the outside of the package you wish to return. Returns labels available at all Post Offices and Post Parcels depots.

Address the outside of the package you wish to return.
Please make sure goods are packaged in their original packaging only.

Step 2
Log onto the and locate your nearest drop-off depot.

Post to Waggi Connected Pets, 17 Corrig Road, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland.

Step 3 /Proof of delivery
Bring the parcel to your local Post Office or Post Parcels depots of choice and drop it off. You will be provided with a receipt which allows you to track the return on the Return My Shopping website. Required as proof of delivery.

Proof of delivery will only be accepted with proof of registered post to the above address.

If you have any queries in relation to the return of your order, please contact our Online Customer Service team via email at

Goods returned for repair will be assessed and repaired or replaced within a reasonable time frame. You may be provided with an indicative repair time. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or postage if goods are determined to have been damaged by misuse or accident, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.

If any goods delivered to you are damaged, please contact our Customer Assist Team within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging.

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that
(a)  Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

(b)  Goods must be fit for their purpose – they must do what they are reasonably expected to do.

(c)  Goods must be as described – the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.